Build Confidence With Patients and Care Teams
Communicate more clearly, support smoother handoffs, and handle difficult moments in patient-facing work.
What this course is
A workplace professional-development course in patient-centered communication, documentation and healthcare team coordination.
Practice explaining instructions, documenting objectively, organizing referrals, giving SBAR handoffs and responding calmly to difficult situations.
What you'll walk away with
- Explain patient instructions more clearly
- Use teach-back to confirm understanding
- Improve handoffs and referral follow-through
- Protect privacy and document professionally
- Practice responding calmly to difficult situations
Skills
- Patient communication
- teach-back
- working with interpreters
- care handoffs
- SBAR
- referral tracking
- de-escalation
- objective charting
Using it responsibly
- HIPAA privacy basics
- scope of practice
- patient identification
- escalation and workplace safety
- responsible AI use
Tools
- SBAR
- teach-back
- referral-tracking workflows
- check-back
- healthcare communication templates
The four modules
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01
Patient-Centered Communication and Health Literacy
Plain-language instructions; teach-back; qualified interpreters; cultural humility
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02
Privacy, Professionalism and Documentation
HIPAA basics; professional introductions; scope of practice; accurate objective charting
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03
Care Coordination and Teamwork
Escalation paths; SBAR; closed-loop communication; referral tracking; speaking up for safety
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04
Difficult Situations, Safety and Self-Care
De-escalation; violence prevention; burnout awareness; responsible AI use
Your capstone
Patient Communication and Care Coordination Plan for a fictional clinic scenario, covering communication, privacy, handoffs, referrals, safety and self-care.
Who it's for: Medical assistants, phlebotomy and patient-care technicians, front-desk and referral staff, patient navigators and students preparing for these roles.
Course provided by Synergy Education Holdings Group. Synergy Education verified certificate of completion after required coursework, knowledge checks and the capstone are completed. Professional development only; it does not award a degree, academic credit or license.
Questions
Take the Next Step With Patient Communication and Care Coordination
Four hours of focused professional development. Learn on your schedule and leave with a practical plan.
$199
